1. Cancellation Policy:

a. Service Termination by Client: - Clients may request service termination by providing written notice at least 30 days in advance. - Any pre-paid fees for the terminated services will not be refunded.

b. Service Termination by Codexindia: - Codexindia reserves the right to terminate services with immediate effect if a client violates the terms of the agreement. - No refunds will be issued in such cases.

2. Refund Policy: a. Product and Service Refunds: - Refunds will only be considered for products or services with documented and verifiable defects. - Clients must report defects within 7 days of product or service delivery for eligibility.

b. Service Unavailability: - In the event of service unavailability due to circumstances beyond Codexindia's control (e.g., force majeure), refunds will not be issued.

3. Refund Process: a. Refund Requests: - Clients must submit refund requests in writing, providing detailed information and supporting evidence. - Refund requests will be reviewed within 15 business days.

b. Refund Approval: - Refunds will be approved only if the client can demonstrate a valid reason according to the terms outlined in this policy.

c. Refund Method: - Approved refunds will be processed using the original payment method within 30 days of refund approval.

4. Limitations: a. No Refunds for Customized Solutions: - No refunds will be issued for customized solutions or services tailored to the client's specific requirements.

b. No Refunds for Consulting and Advisory Services: - Consulting and advisory services are non-refundable, as the value is derived from the expertise provided.

5. Policy Amendments: a. Codexindia's Right to Amend: - Codexindia reserves the right to amend this policy at any time without prior notice. - Clients are encouraged to review the policy periodically for updates.

By engaging in business with Codexindia Technology Solutions, clients acknowledge and agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy.